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| Please Read First |
| before filling out complaint form |
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The Arizona Department of Financial Institutions does not regulate federally chartered National Banks, Credit Unions and Savings Banks. If your grievance is against any of these institutions, please send your complaint to the appropriate agency listed below. If not, fill out our complaint form and return it to the Department of Financial Institutions. Thank you for your cooperation.
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If the complaint is against a National Bank or against a Credit Card issued through a National Bank such as:
- Bank of America
- JPMorganChase
- Wells Fargo Bank
- HSBC
- MNBA
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| Toll-free .............................. 800-613-6743 |
| Direct Dial ............................713-336-4300 |
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| Or Mail complaints to: |
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The Office of the Comptroller of the Currency,
Customer Assistance Group |
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Suite 3450 |
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1301 McKinney Street |
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Houston, TX 77010 |
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If the complaint is against a Federal Credit Union
or against a Credit Card issued through
a Federal Credit Union such as:
- Desert Schools Federal Credit Union
- Arizona Federal Credit Union
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| Toll-free
................................. none |
| Direct Dial
.............................. 602-302-6000 |
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Or Mail complaints to: |
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The National Credit Union Administration
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1230 W. Washington St., Suite 301 |
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Tempe, AZ 85281 |
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If the complaint is against a Federal Savings Bank (previous Savings & Loans would now have the words "Savings Bank" in their name):
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| Toll-free ...................................800-842-6929 |
| Direct Dial
................................650-746-7098 |
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| Or Mail complaints to: |
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The Office of Thrift Supervision |
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San Francisco Regional Office |
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P.O. Box 7165 |
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San Francisco, CA 94120 |
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If the complaint is against a
Credit Card issued through a department store (i.e., Macy’s, Nordstrom,
Dillard's, etc.) as well as American Express please contact:
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| Toll-free ................................... 877-382-4357 |
| Direct Dial
................................ none |
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| Or Mail complaints to: |
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The Federal Trade Commission |
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Suite 700 |
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10877 Wiltshire Blvd. |
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Los Angeles, CA 90024 |
09.05.2007